Skip to main content

Team Member

Friendly and ready to help.

Home » About Our Agency » Meet Our Team » Team Member

Mark Freeman

Mark Freeman

Licensed Customer Service Representative


513-831-4544

Not just your average customer service representative—he’s the Superman of insurance, with over twenty years of experience in both captive and independent settings. Whether he’s an agent or on the frontlines of customer service, Mark’s superpowers are unmatched. Licensed in Property and Casualty, Mark specializes in Home and Auto policies, swooping in like a true insurance hero to make sure you’re fully covered.

As part of our customer service team, Mark is your go-to person for everything: new quotes, vehicle changes, payments, policy updates, and whatever else life throws at you. With a work ethic that could probably move mountains (or at least an entire office building), he’s here to save the day by making your insurance experience as easy and stress-free as possible. No issue is too big or small for Mark—he’s ready to leap into action at a moment’s notice to keep you covered.
At home, Mark is a family man, married to his amazing wife Jacquie for over 20 years, and the proud father of three girls, two cats, and a doggo who is definitely plotting world domination (or just napping, but you never know). Mark is always on the move—whether he’s balancing family life or saving the day at the office, you can count on him to handle it all like the insurance superhero he truly is.

In his downtime, Mark is a sports fanatic, catching every game he can find, or diving into comic books to get his superhero fix. Because even customer service superheroes need to recharge before their next big mission!

Mark isn’t just part of our team—he’s the insurance superman who makes sure your coverage is handled with care, speed, and a touch of superhuman dedication.

Start Quote Request

BIG Agency is an independent insurance agency made up of exceptional, passionate people focused on protecting you from the unexpected.

Let’s discuss your insurance.

As an independent agency, we offer multiple options at competitive prices.

  • Coverage will not be bound or changed until confirmed by a licensed agent.
  • This field is for validation purposes and should be left unchanged.